|
 |
|
 |
We’re committed to protecting your right to privacy.
At Big Picture Management we believe an individual’s right to keep their personal information private is highly important. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information. That’s why we’ve developed our Privacy Policy, to explain our commitment to you.
This Privacy Policy outlines to you all the ways in which Big Picture Management aims to protect your personal information we hold about you, for what purposes, how it is collected, held, used and disclosed. Personal information is any information, including an opinion, that can be used to identify an individual or can be linked to an individual.
If you would like more information, or would like to access the personal information we hold about you, you may do so by contacting us (contact details are provided under the paragraph Contact us).
How we collect your information and what sort of information we collect
We will only collect personal information relevant to our business relationship with you. There is some personal information, which is necessary for us to collect to be able to provide you with a specific product or service. If you do not provide this personal information we may not be able to provide you with the product or service you have requested.
Depending upon the products or service you have requested, some examples of the type of information we collect are your name, address, contact details, date of birth, interests, employment and information about your use of our products and services.
If it is reasonable and practicable to do so, we collect personal information directly from you. How we collect your information will depend upon how you interact with us. We may collect it through membership applications, telephone and internet contact and in person through you visits to our educational weekend residentials and seminar programmes.
The collection of sensitive personal information is restricted by the provisions of the Privacy Act. This means we will not collect any sensitive information, such as personal information relating to your religious views, ethnicity, political opinion, criminal record, health personal information or sexual preference unless this is necessary to provide you with specific product or service and you have consented to that collection.
We collect statistical information on website activity, such as the number of users that visit, the date and time of visits, the number of pages viewed and how users navigate through the site. We will be aware of your identity through reporting if you log into the members lounge via your individual ID and secret password. No attempts are made to identify anyone browsing on our web site. For more information visit our website Terms and Conditions.
How we use your information
When we collect personal information from you, we will inform you of the purposes for which it is collected. Primarily, this will be to provide you with the product and service you have requested and the administration of that product or service.
We may also use your personal information to:
- Inform you about other products and services offered by Big Picture Management. However, you can notify us at any time if you do not wish to receive this information.
- Carry out our business, which includes performing our internal administration and operations including: Systems development, testing and staff training.
- Develop new products and services.
- Undertake planning, research and statistical analysis.
- Assist you in your queries.
- Prevent fraud and crime in relation to your membership.
Disclosing your personal information
Where we disclose your personal information to organizations that perform specific essential services for us, for example our Official Alliance Partners, we limit this disclosure to the information they need to perform the service. Importantly, we bind these companies through contractual arrangements to the same standard of care as we uphold ourselves. They are only given the right to use the personal information for the specific service or function that they are performing and cannot legally provide or use this information for any other purpose.
Depending upon the products or service you have requested, we may exchange information about you with, for example:
- Official Alliance Partners
As advertised on www.urok.tv & www.getbpm.com
- Authorised representatives of Big Picture Management Pty Limited.
Marketing our products to you
We may use your information to offer you products and services that we believe may meet your needs. However, You can notify us at any time if you do not wish to receive these offers. We will act promptly on your request that you can make by Telephoning or Emailing Big Picture Management Pty Limited.
Quality of your information
We maintain your personal information by taking reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date.
So that we can maintain the accuracy of your personal information at all times, we ask that you notify us immediately when you change your contact details such as your telephone number and address.
Your personal information is secure
We will use reasonable steps and up-to-date techniques and processes, which meet current industry standards, to protect your personal information from misuse, loss and unauthorized access, modification and disclosure.
Only employees of Big Picture Management Pty Limited / uROk ™ and those who perform services on our behalf are authorized to handle or have access to your personal information. All employees are bound by the Big Picture Management Pty Limited Code of Conduct and by confidentiality clauses in their employment or consultancy agreements. Those who perform services on our behalf are also bound by privacy and confidentiality agreements.
Paper documents are protected from unauthorized access or use through the various security systems that we have over our physical premises. We also maintain up-to-date computer and network security systems with appropriate firewalls, encryption technology and passwords to protect electronic copies of personal information.
When we seek personal information from you and discuss your personal affairs, we will minimize the opportunity for other people to overhear our discussion.
To ensure the security of your personal information, we ask that you observe the security requirements that relate to the use of your secret password used to access your membership and benefits.
We will take reasonable steps to destroy personal information in a secure manner or remove identifying features from it, if it is no longer required by us. This is subject to any legal obligations we have to retain information for a certain period of time.
Government Identifiers
We do not use Tax File Numbers, Medicare Numbers or any other government identifier for the purpose of identifying you with our products and services.
You have access to your information
You can access most of the personal information we hold about you and request corrections.
This right is subject to some exceptions. For example, you may not be able to obtain access to personal information which:
- would reveal personal information about another person,
- would reveal a commercially sensitive decision making process
- we are prevented by law from disclosing.
What to do if you think we’ve made an error
Big Picture Management Pty Limited is bound by the Commonwealth Privacy Act and the Ten National Privacy Principals for the handling of personal information, which are set out in that Act. Our policies, processes and systems have been developed to ensure we comply with all our obligations under the Privacy Act.
Sometimes, human errors do occur. If you think we have not lived up to our policy, we invite you to contact us via telephone or email.
We aim to resolve complaints when we are first contacted. If we cannot resolve it immediately, we take the following steps:
- Let you know who is handling your complaint.
- Keep you informed of what is happening.
- Aim to resolve your complaint within five working days.
- Check that you are satisfied with the results and how the complaint was handled.
If you feel your complaint has not been properly handled, you can contact our Customer Service Manager to have your complaint reviewed.
Contact us
We will accept enquires about us or our products and services, anonymously. This applies over the telephone and on the internet.
If you would like to contact us about this policy or products and services
Call: (07) 55 919 538
Fax: (07) 55 919 555
Email: getbpm.com
Web: www.getbpm.com
This policy is current as at 13 May 2004.
We can make changes to our policy or policies, processes and systems relating to how we handle your personal information, from time to time, and for any reason. We will update this policy to reflect any changes.
|
|
